Army Enterprise Email

army enterprise email

The strategic environment has changed since the end of the Cold War and the events of September 11 demonstrated that a new era of conflict is here. To be effective, the Department of the Army needs to use enterprise services to gain an information advantage and move the power of information to its tactical edge. The new Army Enterprise Email Service is an important step in this direction. Read on to discover more about its advantages and disadvantages. Listed below are some of the most important aspects of enterprise email.


Are you trying to configure your Army enterprise email? This new system will be replacing AKO and CAC accounts. Once you’ve configured your email address, you’ll no longer have to deal with usernames and passwords. The switch is expected to be completed by March 2013, and the U.S. Army has been committed to completing the transition by that date. There are a few things you should keep in mind before attempting to configure your account.


In addition to delivering high-quality service, Army Enterprise Email has strong cybersecurity and backup capabilities. The Defense Information Systems Agency helped the Army migrate its email servers five years ago, cutting the cost of running the email system by $80 million annually and improving cybersecurity. Now, the Chief Information Officer of the Pentagon has ordered the Defense Information Systems Agency to outsource its enterprise email program to a third party, transforming it into Defense Office Automation Service.

The program’s success is due in large part to the efforts of the Enterprise Email Security Gateway Program Office, which integrates new technologies into the email system. The team from the DISA Cyber Security and Analytics Directorate, working with the Booz Allen Hamilton engineering team, helped to implement the Army’s first enterprise email security solution. After testing, the Army is now in the process of rolling out the new system and educating employees on its benefits.


The Army enterprise email program has been suspended by Congress while it details how the new system will fit within the Department of Defense’s overall enterprise e-mail architecture and use fair and open competition. The Army program also needs to take into account the e-mail capabilities of the other military services. The Defense Information Systems Agency, which is responsible for the email system’s hosting, has yet to issue an official response to the suspended funding.

The transition to Army Email is not difficult, but users will receive assistance to make the switch. AKO/CAC accounts will be replaced by Army Enterprise Email, and users will no longer be able to access their email using a username and password. The DoD expects to switch over all 1.4 million army users by the end of March 2013 as the old platforms cannot support CAC PKI certificate verification. If you have an old AKO account and are not ready to make the switch, here are some tips to make it seamless for you.

Mobile devices

The Defense Department recently completed the migration of one million users to its enterprise email system, and the Army plans to complete the transition of unclassified accounts to this cloud-based service in the coming months. Other branches, such as the Air Force and Navy, are also testing the system. The Defense Information Systems Agency manages the program, and the Army previously operated its email as a jumble of local services. The Army estimates that moving to the cloud will save $70 million annually.

The Army has a variety of mobile device access solutions, including a dedicated app for BlackBerry users. The new service lets soldiers access email on these devices. The system also lets users build custom access control lists, so they can control which email content is appropriate for whom. The Army’s plan to move to a cloud-based enterprise email system is just one example of how it’s transforming the military. As of the second quarter of 2016, AKO supports 350K users, and users log in a million times a day. It also receives about 12 million emails per day.

Dual personas

Activate Personal Identity Verification (PIV) for the dual Persona you have created in the Outlook service. This will enable the streamlined CAC login process. To verify that your account is Dual Persona, generate a list of all your accounts and check if any of them are Dual Personas. This list is available from your Mission Partner’s DEE migration team. You will also need to activate Auth cert for the DEE before completing the migration.

To manage the account information for the dual persona, you can use the DEE guide. There, you can also access the Global Address List (GAL) for the DoD CAC population. This GAL will be updated within 24 hours. Also, if you are using an offline device, you can access the Offline Address Book to update your contact information. To ensure you don’t lose any important email, be sure to keep this list updated.